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Choosing Wisely

Creating an Unstoppable Simulation Partner Relationship

如果您决定创建或发展模拟程序，那么您可能会想到很多。您可能已经权衡了不同产品和解决方案的所有优势。金宝搏官方app下载而且，您可能会花时间评估和重新评估程序设计和目标。那么，您如何确保自己的成功？一个答案在于选择合适的提供商合作伙伴。

Our experience tells us that the best way to ensure success is to select a provider who will support your goals with the intent of creating a true partnership. Here, we share six qualities that our customers and industry experts tell us are worth considering.

Organizational Culture

Customers get the most out of relationships with like-minded providers — those with a similar mission, vision, values and culture. Over time, personnel can change, business processes will improve and new technologies will be introduced. However, while these can all have a profound effect on a provider’s capabilities, the provider’s mission, vision, values and culture typically remain consistent.

Finding the right cultural fit is essential from the start. When the customer and provider’s missions and cultures are in harmony, everyone benefits from a more productive, successful relationship.

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关键因素：
  • Does the provider take its mission - and yours - seriously?
  • Are the provider's employees passionate about helping customers reach their goals, regardless of the role they play in the organization?
  • Does the provider's organization practice selfless service to ensure that your needs are met?

Capacity

像大多数买家一样，您可能无法预测实施新计划需要帮助的程度。不可避免地会出现问题 - 特别是对于一个新的模拟组织而言。您需要向专家访问来回答问题并提出建议。除了知识外，供应商还需要资源。合适的合作伙伴准备进行大量的指导，鼓励甚至手持。这使一个组织设计为服务组织，而不仅仅是制造商/供应商。

There needs to be support behind you. ‘Here’s how the manikin works. Here’s what it does. Here’s how you fix it, how you trouble¬shoot it.

莱斯利·卡特隆（Leslie Catron），RN，山谷儿童医院

记住,模拟不仅仅是simulator. It’s about installation, user training, and educational support to integrate the methodology appropriately for your desired outcomes. Many customers require emergency technical support, and in some cases, the ability to conduct simulations on their behalf. Make sure your chosen partner has the capacity to serve all these needs and then look at it in the context of your desired workflow and operational approach.

关键因素：
  • What are your needs? Avoid bells and whistles that don't match the requirements you've outlined.
  • 您受尊敬的同事正在使用哪些提供者？寻找具有第一手经验的组织，以获取宝贵的建议和推荐。
  • Can they support your material and service requirements in a timely manner and at a reasonable cost?

沟通

Customers often overlook accessibility and ease of communication when evaluating the right buyer/provider relationship. There’s no substitute for candor and speed in provider communications. This principle is especially true regarding matters that are critical to your goals.

From production delays to product nonconformities, effective communication can prevent a variety of problems and offer many benefits. According to企业家magazine, the best suppliers check in regularly to discuss how your needs may be changing and how they can serve you better.

关键因素：
  • Do providers communicate using your preferred channels, or do they insist on methods that don't necessarily work for you, such as text versus email?
  • Do they clearly outline the steps in the delivery, installation, and training process prior to your signing a contract?
  • 他们通常如何解决对现状的更改，例如有可能被延迟的危险日期？

问责制

问责制is a long-term behavior. Companies with a short-term mindset or culture don’t think in terms of accountability. Generally, they won’t be the best fit for a simulation partner. Healthcare professionals across the country are working to create a culture of accountability. Why not select a supplier that feels the same way?

Wakemed Health and Hospitals的创新学习中心主任Amar P. Patel博士说：“无论我看什么合作伙伴关系，这都是他们带来的东西以及我带来的东西。他们实际上在关心我们计划的成功？…[他们是否看着我们说，‘我们希望您成功。我们如何帮助您达到这一点？’”这些是投资提供商的标记。

承认错误并不总是那么容易，但是当您的表现在线时，您必须与一个积极努力纠正错误的供应商合作。具有问责制的供应商将承担责任，并付出更多的努力，以迅速解决问题。没有问责制的供应商更有可能偏转并将责任归咎于您。

关键因素：
  • What quality control measures do prospective simulation partners have in place?
  • 向潜在供应商询问他们如何承担责任并解决其他客户可能出现的问题的示例。
  • Do they have a proactive plan in place for troubleshooting and addressing errors?
  • How do they communicate firmware, software, and product updates?

Commitment

预算可能会不可预测。似乎保证的资金可能会突然消失。另一方面，有时会出现财务赠款而无需通知。

That’s why a provider’s level of responsiveness and commitment to your simulation program and goals shouldn’t be dependent on your budget. Whether it shrinks or grows, they should be prepared to help you make responsible decisions. A good provider will take a conservative approach and guide you to make the most economical decisions that will enable you to meet your simulation objectives.

关键因素：
  • 对于任何成功合作,每一方needs to feel a sense of support about the collaboration. That starts with forging a sustainable relationship no matter your budget.
  • Ask trusted colleagues how their simulation partner navigates changing budgets. Are they nimble when dealing with change or resistant? Do they discuss alternate approaches and products?
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Catalyst for Growth

The ideal provider introduces its customers to new ideas, technologies and industry relationships. They’ll be interested in expanding your horizons and helping your organization achieve its potential. They’ll also act as the catalyst to help you generate your own innovative ideas.

如果您是新手的模拟，您可能不了解模拟世界以及它如何不断发展……但是，没关系。戈登医学教育研究中心主任伊维特·摩托拉（Ivette Motola）博士说：“在模拟的这一点上，没有人应该觉得自己一个人试图弄清楚这一切。”您可以依靠的提供商将带您了解模拟的发展方式，并作为通过各种选项的优势和陷阱进行交谈的资源。

关键因素：
  • 在探索性阶段，您的潜在合作伙伴有多主动？
  • 他们从一开始就提供建议和新思维吗？
  • Do they view themselves as fellow stakeholders or simply transactional providers?

Smart Partnerships, Powerful Results

您购买的仿真产品，服务和程序必金宝搏官方app下载须满足您的需求和规格。但是，对于您的长期成功的努力，它远不仅仅是设备。与合适的提供商的互惠关系将使您在模拟中的投资变得活跃。

References
  1. 选择供应商时，请考虑商业文化，花费重要的网络。从16年12月22日取回http://spendmatters.com/2014/04/22/consider-business-culture-when-selecting-suppliers/
  2. Emanuel EJ和Emanuel LL。什么是医疗保健的问责制？Ann Intern Med。1996; 124（2）：229-239。
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