How to Build a Trusting Relationship with a Patient

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is on everyone’s mind. A low or high score can impact a hospital’s marketability as well as its reimbursement rates. The relationship between a patient and a healthcare provider is central to this. It is also one of the most important determinants of the care a patient will receive. If patients trust their provider, they are more likely to be honest about their symptoms – which can lead to better care.¹

大多数医生只能与患者平均度过15分钟how can they build that trust?³Each patient is different and has different needs, so what skills can universally help to open communication? And, most importantly, how can these skills be taught and practiced effectively among all healthcare disciplines?

In this article, we address these questions and share how simulation can help to promote the development of trust-building skills.

Below is a list of behaviors that can be used to establish trust with patients.但是在阅读之前，请想象两种替代方案，用于在员工中灌输这些行为：在工作培训与模拟培训中。事实证明，模拟可以比在职业培训中更一致，更有效，更安全地提供培训。

Simulation is often regarded as one of the best training methods to teach healthcare providers hands-on clinical procedures and tasks. However,many of the skills required to build trust with patients can be taught using simulation as well.

Using standardized patients, who can mimic emotional and psychological displays, is one way to introduce skills related to listening, observing, and communicating. But, training can be taken one step further with the use of a full-bodied simulator, capable of receiving medical interventions.

当患者“对他们”做事时，患者可能会变得不舒服，尤其是当他们不了解目的或原因时。使用患者模拟器可以帮助医疗保健提供者建立必要的平衡，以保持解释，保持患者镇定并同时精心执行临床任务。

这种互动培训可以养成强大的沟通习惯，从而导致无数健康和信任的患者关系。