Customer Service

如果您已经从劳埃尔达人订购，您的8位数客户编号是您的用户ID。您需要分配密码。点击这里要转到我们的登录页面并选择“忘记密码”的链接。

Log in using the assigned password. Once you have logged in there is a link that says 'Change Your Password'. Click on this and customize your password. It must be at least 6 characters long. It can be letters or numbers or any combination. Also, please note it is case-sensitive.

当您下订单时，持有可能略高于订单的实际成本的信用卡。这是为了允许税率可能发生的波动。这些持有与费用不同，您不会正式收取订单，直到他们从我们的仓库发货。

您不能在线或通过电话更改它。必须以书面形式收到所有结算地址更改。请将您的帐号发送给您的请求savelives@laerdal.ca.

A new shipping address can be added during the checkout process. Log in as you normally would, add your items to the cart and click 'Checkout'. During the checkout process, you will see a button for 'Ship to a different address'. By clicking this button, it will bring you to a screen to create a new shipping address.请注意:我们不能船阿宝盒子

一旦提交，无法对Web订单进行更改。请联系客户支持了解有关您的订单的问题.

Items that are in stock ship out the same day they are ordered Monday through Friday.
以下例外情况适用：

• Items are not shipped on National Holidays
• 我们的财务团队审查了“On帐户”的订单，也可能需要额外的一天进行审查。
• Weekends (Sat & Sun) do not count as shipping or delivery days.

大多数物品从我们的仓库乘坐孟菲斯，TN包括AHA材料。请注意，FED-EX需要额外的一天来处理夏威夷和阿拉斯加州。

*Please note: We ship from Toronto and Memphis, TN, so your items may come from different locations.

Yes! Your information is encrypted using secure socket layer connection (SSL) before any data is sent and transmitted. Furthermore your credit card data is never stored on our servers providing a better, safer transaction.Please note that your billing address with Laerdal MUST match your billing address on your credit card.

如果周一至周五下午2点收到，加快订单将在同一天发货。如果您在下午2点之后进行加急订单，并且您需要它在同一天发货，请在888-Laerdal（523-7325）致电客户支持。*此外，请注意，如果您的订单包含AHA课程完成卡，则可能需要一个额外的一天来处理订单，因为在运送之前需要手动检查代码。

请看我们退货政策for instructions on initiating a return.请注意，所有许可证产品和电子书都是不可退回的，最终销售。金宝搏官方app下载

订单已发货，因为物品可用。这意味着目前库存的物品将立即发货，然后在我们的仓库中提供储物商品将运送。库存中的物品可能来自多个位置。如果需要多个出货量，您对运输没有额外的费用。

We accept Visa, Mastercard, and American Express. Accounts that have been pre-approved for Net-30 credit terms may use a purchase order. Orders placed with Net-30 terms are reviewed by our finance team prior to shipping.

莱德尔登记以收取销售税。为了放弃销售税，您的省级豁免证书的副本必须在装运前档案。

以下仅适用于Web订单。由网站以外的任何其他渠道安排的订单须遵守基于体重的运费。我们通过Fed-Ex地面运送Web订单到48个州，航运率为10.95美元，无论您订单的规模如何。我们通过第二天向夏威夷和阿拉斯加运送网络订单，运费是31.00美元，订单低于500.00美元*

Yes, Laerdal is a global company with offices in over 23 countries. First select an office nearest you to make contact with the local sales company. Not all global companies offer online ordering.