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明智地选择

Creating an Unstoppable Simulation Partner Relationship

If you’re making a decision to create or grow your simulation program, you likely have a lot on your mind. You’ve probably weighed and re-weighed all of the advantages of different products and solutions. And, you’ve likely spent time assessing and reassessing your program design and goals. So, how do you ensure your success? One answer lies in choosing the right provider partner.

我们的经验告诉我们，确保成功的最佳方法是选择一个提供者，以建立真正的合作伙伴关系，以支持您的目标。在这里，我们分享了我们的客户和行业专家告诉我们值得考虑的六个品质。

组织文化

Customers get the most out of relationships with like-minded providers — those with a similar mission, vision, values and culture. Over time, personnel can change, business processes will improve and new technologies will be introduced. However, while these can all have a profound effect on a provider’s capabilities, the provider’s mission, vision, values and culture typically remain consistent.

从一开始就找到正确的文化融合至关重要。当客户和提供商的任务和文化处于和谐相处时，每个人都会从更加生产，成功的关系中受益。

关键因素：
  • Does the provider take its mission - and yours - seriously?
  • 提供者的员工是否热衷于帮助客户实现目标，而不管他们在组织中扮演什么角色？
  • 提供商的组织是否实行无私的服务来确保您的需求得到满足？

Capacity

像大多数买家一样，您可能无法预测实施新计划需要帮助的程度。不可避免地会出现问题 - 特别是对于一个新的模拟组织而言。您需要向专家访问来回答问题并提出建议。除了知识外，供应商还需要资源。合适的合作伙伴准备进行大量的指导，鼓励甚至手持。这使一个组织设计为服务组织，而不仅仅是制造商/供应商。

您需要支持您的身后。‘这是Manikin的工作方式。这就是它的作用。这是您修复它的方式，如何解决问题。

Leslie Catron, RN, Valley Children’s Hospital

请记住，模拟不仅仅是模拟器。这是关于安装，用户培训和教育支持，以适当地整合您所需结果的方法。许多客户需要紧急技术支持，在某些情况下，可以代表他们进行模拟的能力。确保您选择的合作伙伴有能力满足所有这些需求，然后在所需的工作流程和操作方法的背景下查看它。

关键因素：
  • What are your needs? Avoid bells and whistles that don't match the requirements you've outlined.
  • Which providers are your respected colleagues using? Seek out organizations with first-hand experience for valuable advice and referrals.
  • Can they support your material and service requirements in a timely manner and at a reasonable cost?

Communication

Customers often overlook accessibility and ease of communication when evaluating the right buyer/provider relationship. There’s no substitute for candor and speed in provider communications. This principle is especially true regarding matters that are critical to your goals.

从生产延迟到产品不合格，有效的沟通可以防止各种问题并带来许多好处。根据企业家杂志，最好的供应商会定期核对，以讨论您的需求可能如何改变以及如何为您服务。

关键因素：
  • 提供商是否使用您的首选渠道进行交流，或者他们坚持不一定适合您的方法，例如文本与电子邮件？
  • Do they clearly outline the steps in the delivery, installation, and training process prior to your signing a contract?
  • 他们通常地址更改到该队怎么样s quo, such as a delivery date that's in danger of being delayed?

Accountability

Accountability is a long-term behavior. Companies with a short-term mindset or culture don’t think in terms of accountability. Generally, they won’t be the best fit for a simulation partner. Healthcare professionals across the country are working to create a culture of accountability. Why not select a supplier that feels the same way?

Dr. Amar P. Patel, director at the Center for Innovative Learning, WakeMed Health and Hospitals, says, “No matter what partnership I look at, it’s what they bring to the table and what I bring to the table. How much do they actually care about the success of our programs? …[Whether] they look at us and say, ‘We want you to be successful. How can we help you get to that point?’” These are marks of a provider who is invested.

承认错误并不总是那么容易，但是当您的表现在线时，您必须与一个积极努力纠正错误的供应商合作。具有问责制的供应商将承担责任，并付出更多的努力，以迅速解决问题。没有问责制的供应商更有可能偏转并将责任归咎于您。

关键因素：
  • 什么质量控制measures do prospective simulation partners have in place?
  • Ask potential suppliers for examples of how they've taken accountability and addressed issues that may have arisen with other customers.
  • 他们是否有一个积极的计划来解决和解决错误？
  • 他们如何传达固件，软件和产品更新？

承诺

Budgets can fluctuate unpredictably. Funding that seemed guaranteed can suddenly disappear. On the flip side, financial grants can sometimes appear without notice.

That’s why a provider’s level of responsiveness and commitment to your simulation program and goals shouldn’t be dependent on your budget. Whether it shrinks or grows, they should be prepared to help you make responsible decisions. A good provider will take a conservative approach and guide you to make the most economical decisions that will enable you to meet your simulation objectives.

关键因素：
  • 为了使任何伙伴关系成功，每个方都需要对合作感有一种支持感。无论您的预算如何，这首先要建立可持续关系。
  • Ask trusted colleagues how their simulation partner navigates changing budgets. Are they nimble when dealing with change or resistant? Do they discuss alternate approaches and products?

Catalyst for Growth

理想的提供商向其客户介绍了新的想法，技术和行业关系。他们将有兴趣扩大您的视野并帮助您的组织发挥其潜力。他们还将充当催化剂，以帮助您产生自己的创新想法。

If you’re new to simulation, you may not understand the simulation world and how it’s constantly evolving…but, that’s okay. “At this point in simulation, no one should feel like they’re alone in trying to figure it all out,” says Dr. Ivette Motola, Director at the Gordon Center for Research in Medical Education. A provider you can count on will walk you through how simulation is evolving and serve as a resource for talking through the advantages and pitfalls of various options.

关键因素：
  • How proactive are your potential partners during the exploratory phase of your relationship?
  • 他们从一开始就提供建议和新思维吗？
  • 他们是否将自己视为同伴，还是简单的交易提供者？

明智的伙伴关系，有力的结果

The simulation products, services and programs you buy must meet your needs and specifications. For your simulation efforts to succeed long-term, however, it’s about much more than merely the equipment. A mutually beneficial relationship with the right provider will make your investment in simulation come alive.

References
  1. 选择供应商时，请考虑商业文化，花费重要的网络。从16年12月22日取回http://spendmatters.com/2014/04/22/consider-business-culture-when-selecting-suppliers/
  2. Emanuel EJ和Emanuel LL。什么是医疗保健的问责制？Ann Intern Med。1996; 124（2）：229-239。
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