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Choosing Wisely

Creating an Unstoppable Simulation Partner Relationship

如果您决定创建或发展模拟程序，那么您可能会想到很多。您可能已经权衡了不同产品和解决方案的所有优势。金宝搏官方app下载而且，您可能会花时间评估和重新评估程序设计和目标。那么，您如何确保自己的成功？一个答案在于选择合适的提供商合作伙伴。

Our experience tells us that the best way to ensure success is to select a provider who will support your goals with the intent of creating a true partnership. Here, we share six qualities that our customers and industry experts tell us are worth considering.

Organizational Culture

客户与志趣相投的提供者（具有类似使命，愿景，价值观和文化的人）获得了最大的关系。随着时间的流逝，人员可以改变，业务流程将有所改善，并将引入新技术。但是，尽管这些都可以对提供商的能力产生深远的影响，但提供商的使命，愿景，价值观和文化通常仍然保持一致。

Finding the right cultural fit is essential from the start. When the customer and provider’s missions and cultures are in harmony, everyone benefits from a more productive, successful relationship.

Key Considerations:
  • 提供商是否认真对待其使命？
  • Are the provider's employees passionate about helping customers reach their goals, regardless of the role they play in the organization?
  • Does the provider's organization practice selfless service to ensure that your needs are met?

容量

Like most buyers, you probably can’t predict the extent to which you’ll need assistance implementing a new program. Inevitably, issues will arise — especially for an organization that is new to simulation. You’ll need accessibility to experts to answer questions and make recommendations. In addition to knowledge, suppliers also need resources. The right partner is prepared to do a lot of coaching, encouraging, even handholding. That takes an organization designed as a service organization, not just a manufacturer/supplier.

There needs to be support behind you. ‘Here’s how the manikin works. Here’s what it does. Here’s how you fix it, how you trouble¬shoot it.

莱斯利·卡特隆（Leslie Catron），RN，山谷儿童医院

Remember, simulation isn’t just about the simulator. It’s about installation, user training, and educational support to integrate the methodology appropriately for your desired outcomes. Many customers require emergency technical support, and in some cases, the ability to conduct simulations on their behalf. Make sure your chosen partner has the capacity to serve all these needs and then look at it in the context of your desired workflow and operational approach.

Key Considerations:
  • 您的需求是什么？避免使用与您概述的要求相匹配的铃铛和口哨声。
  • 您受尊敬的同事正在使用哪些提供者？寻找具有第一手经验的组织，以获取宝贵的建议和推荐。
  • 他们可以及时及时支持您的材料和服务要求吗？

沟通

评估合适的买家/提供商关系时，客户通常会忽略可访问性和通信性。在提供商通讯中，无可替代的坦率和速度。对于您的目标至关重要的问题，这一原则尤其如此。

From production delays to product nonconformities, effective communication can prevent a variety of problems and offer many benefits. According toEntrepreneurmagazine, the best suppliers check in regularly to discuss how your needs may be changing and how they can serve you better.

Key Considerations:
  • Do providers communicate using your preferred channels, or do they insist on methods that don't necessarily work for you, such as text versus email?
  • 他们是否在签订合同之前清楚地概述了交付，安装和培训过程的步骤？
  • 他们通常如何解决对现状的更改，例如有可能被延迟的危险日期？

问责制

问责制is a long-term behavior. Companies with a short-term mindset or culture don’t think in terms of accountability. Generally, they won’t be the best fit for a simulation partner. Healthcare professionals across the country are working to create a culture of accountability. Why not select a supplier that feels the same way?

Wakemed Health and Hospitals的创新学习中心主任Amar P. Patel博士说：“无论我看什么合作伙伴关系，这都是他们带来的东西以及我带来的东西。他们实际上在关心我们计划的成功？…[他们是否看着我们说，‘我们希望您成功。我们如何帮助您达到这一点？’”这些是投资提供商的标记。

Admitting to a mistake is not always easy, but when your performance is on the line, it’s essential that you’re working with a supplier who actively works to remedy a wrong. A supplier with accountability will take responsibility and go the extra mile to address issues quickly. A supplier without accountability is more likely to deflect and pass along the blame to you.

Key Considerations:
  • 质量控制措施做prospective simulation partners have in place?
  • 向潜在供应商询问他们如何承担责任并解决其他客户可能出现的问题的示例。
  • Do they have a proactive plan in place for troubleshooting and addressing errors?
  • How do they communicate firmware, software, and product updates?

Commitment

预算可能会不可预测。似乎保证的资金可能会突然消失。另一方面，有时会出现财务赠款而无需通知。

That’s why a provider’s level of responsiveness and commitment to your simulation program and goals shouldn’t be dependent on your budget. Whether it shrinks or grows, they should be prepared to help you make responsible decisions. A good provider will take a conservative approach and guide you to make the most economical decisions that will enable you to meet your simulation objectives.

Key Considerations:
  • For any partnership to be successful, each party needs to feel a sense of support about the collaboration. That starts with forging a sustainable relationship no matter your budget.
  • 询问受信任的同事的模拟合作伙伴如何导航更改预算。他们在处理变化或抗性时是否敏捷？他们会讨论替代方法和产品吗？金宝搏官方app下载

生长的催化剂

The ideal provider introduces its customers to new ideas, technologies and industry relationships. They’ll be interested in expanding your horizons and helping your organization achieve its potential. They’ll also act as the catalyst to help you generate your own innovative ideas.

如果您是新手的模拟，您可能不了解模拟世界以及它如何不断发展……但是，没关系。戈登医学教育研究中心主任伊维特·摩托拉（Ivette Motola）博士说：“在模拟的这一点上，没有人应该觉得自己一个人试图弄清楚这一切。”您可以依靠的提供商将带您了解模拟的发展方式，并作为通过各种选项的优势和陷阱进行交谈的资源。

Key Considerations:
  • 在探索性阶段，您的潜在合作伙伴有多主动？
  • Do they offer suggestions and new thinking from the start?
  • Do they view themselves as fellow stakeholders or simply transactional providers?

Smart Partnerships, Powerful Results

您购买的仿真产品，服务和程序必金宝搏官方app下载须满足您的需求和规格。但是，对于您的长期成功的努力，它远不仅仅是设备。与合适的提供商的互惠关系将使您在模拟中的投资变得活跃。

References
  1. Consider Business Culture When Selecting Suppliers, Spend Matters Network. Retrieved 12/22/16 fromhttp://spendmatters.com/2014/04/22/consider-business-culture-when-selecting-suppliers/
  2. Emanuel EJ and Emanuel LL. What Is Accountability in Health Care? Ann Intern Med. 1996;124(2):229-239.
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